FAQs

The confidentiality of all communications between a client and the team at be Collaborative Care is protected by law. We cannot (and will not) share what you discuss or even confirm that you receive services without your written permission. 

In most cases, we can only release information about your treatment if you sign a written Release of Information (ROI) that meets HIPAA requirements. Except in certain legally required situations, you have the right to confidentiality in your mental health care. 

You may choose to share information with other providers involved in your care (for example, a doctor or psychiatrist) and may revoke that permission in writing at any time.  

Therapeutic services are most effective when session times are regular and consistent. 

• PHP/IOP: Attendance is expected on all scheduled days. If you are unable to attend, you must provide at least 48 hours’ notice to your treatment team. If an unexpected absence occurs, you must email both your therapist and dietitian, as well as our admin staff at [email protected]. Ongoing tardiness or absences may result in fees as outlined in our Cancellation & No Show Policy. 

• Outpatient services (Therapy, Psychiatry, Dietitian, Groups): We require at least 24 hours’ notice to cancel or reschedule with your provider. Late cancellations (less than 24 hours) or no-shows will result in a fee per our Cancellation & No Show Policy. Please arrive on time for your session, if you are late, your appointment will still end at the scheduled time. 

Yes. We are in-network with several major commercial insurance providers; however, not all of our programs or providers are contracted with every insurer. 

We will verify your benefits during your intake call, but we strongly recommend you also contact your insurance plan’s member services to confirm coverage and any potential out-of-pocket costs. 

If your insurance is not listed below, services will be considered private pay, and our Client Care Coordinator can provide you with current rates. 

Participating Commercial Insurance Plans 

Partial Hospitalization Program (6 hours) & Intensive Outpatient Program (3 hours) 

• Blue Cross Blue Shield 

• United Behavioral Health 

• United Healthcare Student Resources (student insurance plan) 

• Tufts Health Plan 

Outpatient Group (2 hours) 

• Blue Cross Blue Shield 

Behavioral Health Therapy (Individual) 

• Blue Cross Blue Shield 

• United Behavioral Health 

• United Healthcare Student Resources (student insurance plan) 

• Tufts Health Plan 

Nutrition Therapy (Individual) 

• Blue Cross Blue Shield 

• United Behavioral Health 

• United Healthcare Student Resources (student insurance plan) 

• Tufts Health Plan 

• Harvard Pilgrim Healthcare 

Public Insurance and Community Plans 
We only accept commercial insurance plans. We are not contracted with any public or community plans, including Medicare, Medicaid, or other state-funded health plans (e.g., UnitedHealthcare Rite Care, Neighborhood Health Community Plan). 

Billing Process & Timing 

• Insurance claims are submitted weekly. Once processed, our billing team receives an Explanation of Benefits (EOB) showing your balance based on your deductible, co-insurance, and/or co-pay. This process can take 30–60 days. At that point, we will charge the card we have on file. 

• If you pay out-of-pocket, charges are typically processed within 7–14 days after your appointment. You can request a monthly superbill (receipt) for services paid for during this period. 

Primary and Secondary Insurance 

• If you have both primary and secondary insurance, we can submit claims to both if we are contracted with the secondary provider. Processing may take longer in this case, so charges for any remaining balance may be delayed. Once both claims are processed, the card on file will be charged. 

Payment Methods 

• We accept Visa, MasterCard, American Express, Discover, Healthcare Savings Account (HSA) and Flexible Spending Account (FSA) cards for in-network or out-of-network clients. 

• It is your responsibility to ensure your card has sufficient funds and is up to date. 

• We require a credit card authorization form on file and cannot accept checks or over the phone payments 

Most health insurance plans include a deductible, co-insurance, and/or co-pays. We cannot guarantee your coverage, and any out-of-pocket expenses will be billed to you. Payment is expected upon receipt. 

Deductible 

• The amount you pay out of pocket for covered services before your insurance starts contributing. 

• Deductibles reset each year (usually January 1). If you change insurance plans mid-year, you must meet the new plan’s deductible even if you met your old one. 

• Individual deductible: The amount one person must pay before insurance starts helping cover their care. 

• Family deductible: The total amount all covered family members must pay before insurance begins helping cover costs for everyone. Each person’s payments count toward both their individual and the overall family deductible. 

Example: If your individual deductible is $2,000, you pay 100% of eligible expenses (from Be Collaborative or other providers) until you’ve paid $2,000. After that, your insurance starts covering some or all of the costs. 

Co-Insurance 

• A percentage of the cost you pay after your deductible has been met. 

Example: If your co-insurance is 20% and a session costs $100, you pay $20 and insurance pays $80. 

Co-Pay 

• A fixed dollar amount you pay at each visit. 

• Some plans apply co-pays immediately, even before your deductible is met. Others require you to meet your deductible first before co-pays start. 

Example: If your co-pay is $20 per visit after meeting your deductible, you pay the full session rate until your deductible is met, then $20 per session for the rest of the plan year. 

The Federal No Surprises Act aims to increase price transparency and reduce the likelihood that clients receive a “surprise” medical bill by requiring that providers inform clients of an expected charge for a service before the service is provided. 

Starting January 1, 2022, behavioral health care providers will be required by law to give uninsured and self-pay clients a good faith estimate of costs for services when the client requests an estimate. 

We always discuss pricing with new clients prior to scheduling their first appointments and will continue to do so. However, if you would like a formal Good Faith Estimate (GFE), please know that you can ask for one and that the law requires that this GFE will become part of your medical record. 

You can learn more about the No Surprises Act here: https://www.cms.gov/nosurprises